I can't believe your complaining.
Nick is a good guy. He's got a lot of responsibility. He's incredibly busy, yet he takes time out of his busy schedule to post on this forum. You, "Bcrain" have the gall to complain about what you perceive as poor customer relations with respect to a FREE ROTOVAC LOANER PROGRAM?????
That's like looking a gift horse in the mouth.
It's customers like you that I try to push away.
You have no entitlement to being chosen.
If I were Nick, I wouldn't allow you to test the equipment.
You're behavior, respectively, parallels that of the carpet cleaning industry's most undesirable customer,..."the Kia customer."
The Kia customer doesn't want to pay a Penney more than the most basic low ball price and usually hasn't cleaned their carpet in 6 years. The carpet cleaner works super hard and removes 985 spots and stains, AND THEY HAVE THE NERVE TO COMPLAIN ABOUT THE 3 stains you weren't able to remove!!!!